Course objectives
The overall aim of this course is to strengthen the capacity of adult educators and facilitators to create safe, inclusive and resilient learning environments by effectively managing conflict, bias, trauma, polarization and diversity in educational settings.
Understanding the role of the facilitator in sensitive contexts
Identifying and managing bias and microaggressions
Conflict analysis and management
Managing polarization and facilitating difficult dialogue
Addressing trauma in the learning process
Managing intense emotions and regulating one's own reactivity
Facilitating in culturally diverse groups diverse
Respecting professional ethics and boundaries
Intervening in critical situations and problematic behaviors
Integrating competencies and planning their application
Learning Outcomes
By the end of the course, participants will be able to:
Create psychologically safe and inclusive learning environments.
Identify and address bias, prejudice and microaggressions in adult education settings.
Apply conflict analysis and conflict transformation techniques.
Facilitate constructive dialogue in polarized and sensitive contexts.
Use trauma-informed approaches in educational activities.
Manage intense emotions and apply de-escalation techniques.
Facilitate learning processes in culturally diverse groups.
Apply professional ethics and maintain appropriate facilitation boundaries.
Respond effectively to critical situations, hate speech and problematic behaviours.
Develop action plans for transferring inclusive facilitation practices into their ownorganisations.
The program for the course
Day 1 - Fundamentals of advanced inclusive facilitation
The role of the facilitator in sensitive contexts
Neutrality vs ethical positioning
Psychological safety in groups
Day 2 - Bias, prejudices and microaggressions
Implicit and conscious bias
Microaggressions in adult education
Impact on vulnerable groups
Day 3 - Conflict in adult groups
Types of conflict
Escalation of conflict
Productive conflict vs destructive conflict
Day 4 - Polarisation and difficult dialogue
Mechanisms of social polarisation
Fake news and radicalisation
Deliberative dialogue
Day 5 - Trauma-informed facilitation
What is trauma
The impact of trauma on learning
Trauma-informed principles
Day 6 - Intense emotions and their management
Emotional regulation
De-escalation techniques
Managing your own reactivities
Day 7 – Facilitating in culturally diverse groups
Intercultural communication
Different cultural norms
Avoiding ethnocentrism
Day 8 – Facilitator ethics and professional boundaries
Confidentiality
Role vs. therapeutic responsibility
Handling sensitive situations
Day 9 – Intervention in critical situations
Group crises
Hate speech
Aggressive behavior
Day 10 – Master Simulation & Integration plan
Integration of skills
Personal application plan
Target Group
Who is it For?
Adult educators and trainers.
Facilitators and group leaders.
Youth workers involved in adult learning activities.
NGO staff and project managers working with diverse target groups.
Community educators and social inclusion practitioners.
Mentors, coaches and counsellors involved in non-formal education.
Professionals working with migrants, refugees, minorities and vulnerable groups.
Adult education organisations participating in Erasmus+ mobility projects.
Methodology
The course is based on non-formal education principles and combines:
Interactive workshops.
Group discussions.
Case studies.
Role-playing activities.
Reflection sessions.
Practical simulations.
Peer learning and exchange of experiences.
Individual action planning.
Format: in-person training
Daily workload: 6 hours of guided learning activities per day
Course language: English
Certificate: Participants will receive a Certificate of Participation and Europass Mobility documentation.